Using a Mailing List

As time has gone by I’ve been hearing more and more how important a mailing list is.  I disregarded its importance as I felt that emailing people was more of a nuisance to both me and the people I’d be emailing, and I didn’t see how it would be effective.  I figured that if someone was interested enough to give me their email address, they were already looking at my work, and they didn’t need me to bother them with reminders about it.

            However, I heard about mailing lists being important enough that I finally looked into it, and I began to see the value.  First, it’s really only helpful if you are regularly coming out with material.  So if you have a mailing list for you as a writer, then you need to regularly be coming out with books or other written materials.  If the mailing list is about a series, then you need to be regularly coming out with written materials for that series.

            The problem with the former is that your list will likely be made up of people who became interested in your writing because of one specific book.  So you’re going to need to stay within that genre in order to keep their interest.  If your newsletters become about a subject they’re not interested in, they’ll unsubscribe, even if you’re just taking a short break from that type of writing.

            So it’s best to focus on a particular series and collect names and addresses of people who want to follow along.  For me, that’s been Relic Worlds because not only is it a series, but it’s a series with a lot of ancillary elements.  There are short stories, games, a comic book, etc.  There’s something to talk about every month, and more material to release, so the newsletters have material and aren’t just empty ramblings of me saying, “something more is coming sometime, I promise!”

            I’ve found that there are two methods to build the mailing list that work the best, conventions and giveaways.  At conventions, you’re trying to get people to look at your books, but they’re not sure whether they’re ready to commit to buying or even reading them yet.  So a mailing list is a good way to get a taste without a commitment.  It’s also a way to remind them that you exist, as opposed to a flyer which will likely get thrown away once they’re home, no matter how interested they are in your product.

            Giveaways are the way to do it from home.  You need to get a prize people will want, and it’s a great idea to get something that matches what you’re selling.  In my case, I gave away a Kindle Fire and I included one of the Relic Worlds books.  That way they not only get a prize they want, they also have a means for which to read my books, and a starter.  But the real prize for me was all the email addresses that people had to give in order to enter the raffle.

            Now, I don’t want lists of people who won’t be interested in my series.  That wastes everyone’s time.  Even once I have their email addresses, when I send them a newsletter, they’ll just unsubscribe because they’re not interested.  Or, worse yet, they won’t unsubscribe and I’ll continue to send them information that’s useless to both them and me.  So I promote it on sites where I think my readership will go, and I make sure keywords are always included that have scifi, adventure, books, etc.

            I use Shortstack as my sweepstakes provider.  They help collect all the email addresses, and provide a means by which to make a good looking sweepstakes page.  I might switch this out as I wasn’t extremely impressed with their service considering the cost.  But it wasn’t bad.  They’re at: http://www.shortstack.com/

            I use Mailchimp to create and send the newsletters.  They’ve been fantastic.  They’re at: http://mailchimp.com/

My Wondercon Experience - Friday

I posted before about my experience at Wondercon.  I didn’t really say much about the specifics, or what I learned, so I’m going to tell about how things went over the next three posts.  I’m giving this one extra attention, because it was a huge event in my life.

It was important because this was the last chance I was going to give myself to make sure something happened in my profession of storytelling.  If this didn’t work, I was going to settle down into some other career, and accept that book publishing would just be a hobby.  I had promised my girlfriend Jamie that I would do this so we wouldn’t be constantly in poverty with me chasing my dream.

So the plan was to make the booth so flashy it looked like it was from one of the larger companies, not in the small press area.  I spent a couple thousand dollars on decorations, including several banners, greenery to wrap around the poles, a large diorama, and of course the books and book stands.  Basically, I didn’t want people to be able to miss it if they tried.

Thursday was setup day, and when I arrived, I was excited to see my booth was the first one you saw when you came in.  Then I realized that I was entering through the loading zone, which was at the very back of the convention hall.  However, the food court was directly in front of me, so that would be my strength.  People would see it when they were at lunch, so I used an idea my girlfriend gave me, give away free soda.  This would work splendidly as drinks at the convention cost $4.

Even though I had taken most of the supplies on Thursday, I still had a few to bring Friday, so I went a bit earlier than I had originally planned.  As it turned out, I should have gone even earlier.  By the time I got there, attendees were arriving, and it took me a while to get parked.  I took the remaining pieces upstairs and returned each time to my car.  The last big piece, the diorama of the volcano, (Jamie called it “Break-up mountain” because it almost cost me my relationship with her,) was supposed to go in three pieces.  However, time was short, so I picked up the whole thing and ran upstairs with it.  I had to run through the entire convention to get to my table, and it was so difficult I nearly had a heart attack.  Ironically, I passed the booth that I used to go to Wondercon with, the Greater Los Angeles Writers Society, but I wasn’t able to stop and say hello.  I was in a tremendous hurry.  When I set it down, I wondered if I had time to wipe my sweat off in the bathroom.  But just at that moment, the voice on the intercom announced that Wondercon was beginning.

I still had to put up the banner, which shouldn’t have been too much of a problem.  I had created a PVC pipe setup which I had practiced setting up at home and it worked fine.  But for some reason, now that I was trying to put it up at the convention, it kept falling over.  I got one end up, and the other end fell over.  It seemed as though the laws of physics had suddenly changed in the convention hall.  I was tremendously frustrated, especially since the crowds were coming in, and slowly they started making their way to the back where I was.  The other booths around me were all set up with the people at them ready and waiting.  They started taking customers, and there I was, a sweaty mess wrestling with PVC pipe that kept falling over.  I was in a near panic.  I had been preparing for this for a year, and now here I was and I couldn’t even get the sign up.

I at last had to scrap the idea and threw the pipes beneath the table.  I taped the banned to the front of the table, then went into the bathroom and changed my shirt.  (Luckily I had more Relic Worlds shirts with me that were supposed to be giveaways.)  I returned to the table, and began.

Throughout the day I set up bits and pieces, placing up one of the vertical banners of the first book hanging from a C stand I owned.  Ultimately, it didn’t look too bad, all things considered.  The convention had provided a sign for the back wall that said Relic Worlds, so I didn’t really even need the long banner.  In fact, when I got the second vertical banner of the second book up the next day, it turned out that horizontal banner in the back would have made things too busy.

As for the day itself, there were a lot of people who came by perusing, but not too many ready to buy.  The hope was that they would be looking now to buy later in the convention.  I had a lot of flyers out, one of which was a treasure hunt that led attendees to other booths.  When they returned, they would get entered into a drawing for free stuff, including a trip to Disneyland.  But to get their prize, they would need to give me their email address, which would go onto an email list.

One thing I learned from this element is the importance of the email list, and how I had shot myself in the foot by making people have to jump through hoops to get to that point.  I met other independent publishers at the event, and all of them told me how important it was that they build that email list to build their fan base, but very few were coming back to give me their email address because they didn’t finish the treasure hunt.  I would have to change strategies.

The biggest trouble that happened all day was I hadn’t heard from one of the models who was supposed to help out on Saturday.  She was coming back from Egypt and had gotten stuck in Germany.  I needed a new one fast, and she was trying to help get a replacement from Germany.  I was trying to text and make calls while also talk with customers.  At last the one that was still coming the next day said she had a friend she could bring, so it was arranged after about three hours of stress.

But that would be the next day.  In the evening I was supposed to put on the Relic Worlds miniatures game.  I was exhausted by the end, but it had to happen.  The worst part was, it was supposed to start at 7, and the convention hall didn’t end until 7.  So I had to leave a little early to get set up.  I took a couple things with me since I didn’t know how far it was.  And boy, was it far.  First I had to go all the way across the convention hall, then I had to go across the rest of the convention center.  After that was a gap before I got to Staples Center, which I had to go across.  A basketball game was about to start, one of Kobe Bryant’s last, so there were crowds to go through.  Then I had to go a block, go into the Marriott, go through the lobby, go up a couple escalators, walk across to the opposite side of the hotel, then across a walkway, then up another flight, then to the opposite side of the next building to reach the gaming area.  My miniatures game had a huge number of pieces, and this would have taken all night to get set up.  So I just returned to the convention center, grabbed the small board game, and went back.  (Someone bought a book during the short time I was back at the booth, one of the only copies I sold all weekend.)  I returned to the gaming area and found a friend.  We set up the game to show it off, and to provide a little more advertising for Relic Worlds, but we never got around to playing.  I was too exhausted.

So that was Friday.  My take away from that is that Friday is the day to present yourself, and to not expect any sales.  It’s the primer for the convention, and for your potential audience.  It’s important to have an easy and attractive way to get people to join your mailing list.  It’s also a good idea to have a great looking booth with something that catches everyone’s eyes, (Breakup Mountain was a big hit, and it actually helped that I carried it through at a time everyone saw it.)  And it’s good to have a gimmick.  The treasure hunt was great in this regard, but I needed to not have it tied to the email list.  Next time it will be just you sign your name and you draw from a treasure chest.

Next week I’ll tell about Saturday, the biggest day of the convention.